Return & Refund Policy

Effective Date: October 7, 2024

At Yiwu Shanxin Trading Firm, we want customers to have a clear and straightforward purchasing experience.

Please review this Return & Refund Policy before placing an order.

1. Return Requests

Eligible products may generally be returned within 30 days after delivery, unless a different return period is stated on the applicable product page or required by applicable law.

Customers must contact us before returning any product.

Please do not send a return to our business address unless we have provided specific return instructions.

2. Return Eligibility

To qualify for a standard return, products should generally be:

  • Unused
  • Uninstalled
  • Unmodified
  • Undamaged
  • In resalable condition
  • Complete with applicable accessories
  • Returned with original packaging where applicable

Additional product-specific requirements may apply.

3. Automotive Compatibility

Customers are responsible for verifying vehicle compatibility before purchasing and installing automotive parts unless otherwise expressly stated.

Please verify:

  • Vehicle year
  • Make
  • Model
  • Trim
  • Engine
  • OEM or manufacturer part number
  • Product dimensions
  • Connector type
  • Application information

If you are unsure whether a product fits your vehicle, contact us before installation.

4. Installed or Used Automotive Parts

Automotive parts that have been installed, used, modified, painted, altered, or otherwise changed may not qualify for a standard return.

This restriction does not limit any rights or remedies that cannot legally be excluded, including applicable rights relating to defective or non-conforming products.

5. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photos of the product
  • Photos of the packaging
  • Shipping label
  • Other information reasonably requested by our customer service team

This information helps us investigate the issue and determine the appropriate resolution.

6. Defective Products

If a product is defective or materially different from the product ordered, contact us.

Depending on the circumstances, available remedies may include:

  • Replacement
  • Refund
  • Partial refund
  • Repair or manufacturer assistance
  • Another appropriate remedy

The available remedy may depend on the product, nature of the issue, shipping circumstances, and applicable law.

7. Return Shipping

Unless the return is caused by our error or another circumstance where applicable law requires otherwise, the customer may be responsible for return shipping costs.

For international returns, customers should contact us before shipping the product because international return procedures may differ depending on the destination and product.

8. Refunds

After an authorized return is received and reviewed, we will determine whether the order qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear depends on the payment processor, card issuer, bank, or other financial institution.

9. Shipping Delays and Order Cancellation

Estimated shipping times are provided based on available information and may be affected by inventory, fulfillment, transportation, customs, weather, carrier operations, or other circumstances.

We will not knowingly make a shipping representation without a reasonable basis.

For U.S. internet orders, federal rules generally require sellers to have a reasonable basis for stated shipping times and provide appropriate cancellation/refund options when merchandise cannot be shipped within the applicable promised period.

If an order cannot be fulfilled within the applicable promised timeframe, we may contact the customer regarding the delay or cancellation and refund options.

10. Customs and Import Charges

International orders may be subject to customs duties, taxes, brokerage fees, import charges, or other government-imposed fees.

Unless otherwise stated at checkout, customers may be responsible for charges imposed by the destination country.

Customs processing may also affect delivery time.

11. Non-Returnable Items

Certain products may not be eligible for standard returns, including:

  • Used products
  • Installed automotive parts
  • Modified products
  • Custom or specially ordered products
  • Products damaged after delivery
  • Products missing essential components
  • Products specifically identified as non-returnable

These exclusions are subject to applicable law.

12. How to Request a Return

Please contact us before shipping anything back.

Include:

Order Number:
Customer Name:
Product:
Reason for Return:
Photos:
Destination Country:

After reviewing your request, we will provide return instructions if the product qualifies.

13. Refund Timing

Once an approved return is received and processed, the refund will generally be submitted to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund becomes visible in your account.

14. Contact Information

Yiwu Shanxin Trading Firm

Room 302, Unit 2, Building 12, Zone D, Xiazhu, Jiangdong Subdistrict

Yiwu City, Jinhua City, Zhejiang Province

China

Email: shaanxixintrade@hotmail.com

Phone: +86 15729111518