FAQs

How do I place an order?

Select the product you want, choose the applicable options or quantity, add the item to your shopping cart, and complete checkout.

You will receive an order confirmation after a successful purchase.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order enters fulfillment or shipment.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply.

Can I change my shipping address?

Contact us as soon as possible if your shipping address is incorrect.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

Where are products shipped from?

Products may be fulfilled from China or another applicable fulfillment location depending on the product and order arrangement.

The applicable shipping information will be provided during checkout or in your order communication when available.

How long does shipping take?

Shipping time varies depending on the product, destination, shipping method, carrier, customs processing, and other factors.

Any estimated shipping time displayed on the website or during checkout should be considered an estimate unless expressly stated otherwise.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after the order has been shipped.

Can customs or import charges apply?

International orders may be subject to customs duties, taxes, brokerage charges, or other fees depending on the destination country and applicable law.

If applicable, responsibility for these charges will depend on the shipping arrangement and the information provided at checkout.

Customers should review applicable import requirements for their destination.

Do you accept returns?

Eligible products may be returned according to our Return & Refund Policy.

Please contact us before sending a product back.

Can I return an installed automotive part?

Installed, modified, used, or damaged automotive parts may not qualify for a standard return unless the product is defective or another remedy is required by applicable law.

Please verify compatibility before installation.

What if I receive a damaged product?

Contact us as soon as possible.

Please provide:

• Order number

• Description of the problem

• Photos of the product

• Photos of the packaging

• Shipping label photos when applicable

When will I receive my refund?

After an approved return is received and reviewed, an eligible refund will generally be issued to the original payment method.

The time required for the refund to appear depends on your payment provider or financial institution.

Do you offer bulk orders?

Yes.

We welcome inquiries from qualified businesses interested in larger quantities of automotive products.

Who can apply for B2B purchasing?

Potential B2B customers may include:

• Repair shops

• Automotive retailers

• Resellers

• Distributors

• Fleet operators

• Online retailers

• Automotive service businesses

• Commercial buyers

Can I request a custom quotation?

Yes.

Please provide the product name, quantity, destination, company information, and any special requirements.

Our team will review the request and provide available options.

How can I contact you?

Email: shaanxixintrade@hotmail.com

Phone: +86 15729111518

Business Contact: LONGQIANG ZHANG

Yiwu Shanxin Trading Firm
Room 302, Unit 2, Building 12, Zone D, Xiazhu, Jiangdong Subdistrict
Yiwu City, Jinhua City, Zhejiang Province
China